Terms and conditions

Terms of use

By accessing or using web Site solar-webshop.eu, you agree to be bound by these Terms of Use.
The content of these web pages is provided by the solar-webshop.eu team and it is protected by copyright.
Except as otherwise expressly provided in the content thereof, you have the right to view, copy, print and/or distribute (but not alter) the content on this web Site, provided that you shall use this content for information and not for commercial purposes and that the contents you will use have in display the relevant copyright info.

Terms and Conditions of Sale

TERMS OF SALE
These Terms and Conditions of Sale define the procedure for ordering, paying for, delivering and submitting complaints about products offered on our website. The Supplier (Seller) of the products offered in the solar-webshop.eu (hereinafter referred to as “Products”) is solar-webshop.eu and the Customer is any visitor to the Web Catalog who selects at least one Product, completes the online order form and sends it to the Seller.

ORDERING

After you select a Product, you may click its details and learn everything about it or have a better look at it and, if you want to buy it, just click the shopping cart and it will immediately be added to it. Within your shopping cart, you may choose quantities or select not to make any purchase. You shopping cart will be constantly visible and accessible to you so you can take your time browsing our window. Once you are done shopping, return to your shopping cart and select Complete Order. You will receive a notification of successfully completed shopping at your e-mail address.

PAYMENT
The following payment options are available:

1. Credit Cards
Diners Club, Visa, MasterCard, American Express i Maestro

3. Cash on delivery
Payment to courier during shipment. Available only for delivery in Croatia.

Delivery and shipment

Purchased products can be organized by customers themselves or collected at the warehouse Bani 73, business zone Buzin, Zagreb

Returns and complaints

Pursuant to the Law on Consumer Protection, the natural person Buyer is authorized to unilaterally terminate the contract without providing reasons within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order.

In order to exercise the right to unilateral termination, the consumer must provide the trader with a written notice stating that he is terminating the contract. The notification must be written on a permanent medium and contain the information indicated below and can be delivered as a letter sent by post or electronic mail. If the consumer exercises his right to unilateral termination, he will not bear the related costs.

COMPLAINTS

By email to reklamacije@solarni-paneli.hr

When submitting a complaint, we kindly ask you to provide us with information about the order number, account number or your username and description of the complaint, so that we can take all necessary actions to resolve your complaint as soon as possible.

Depending on your objection/complaint and the specifically described reason for dissatisfaction with the product/service, we will send you information about:

product replacement options
product return
refund
service in case of product repair
other information related to your objection/complaint

If the packaging is damaged, do not pick up the product, but draw the attention of the delivery person about the damage on the packaging and ask them to return the product to the place of collection. If the customer does not report the damage to the packaging to the delivery person at the time of taking over the product, it is considered that they took over the product with undamaged packaging.

Payment security

Authorization and credit cards payment are done using T-Com Payway authorization system and card payments in real time system.

All data collected during products ordering will be used only within Vidik d.o.o. company and only for purposes it which they are selected. The site is NOT saving card numbers or other entered card data. This are data ARE NOT saved or stored in any database.

This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout

Accounting
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data we process

The personal data collected in the contact form are: first and last name, e-mail, telephone number, company.
The personal data collected in the newsletter is: e-mail.
Personal information collected in the registration form and checkout form: first and last name, address, city and zip code, country, phone, email.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

the right to access data and access to data
right to information on processing of personal data
right to data transfer
the right to withdraw privola
the right to file a complaint
right to correction and change of personal data in case the information is incomplete or incorrect
the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint

If you want to inwoke any of these rights, please contact us via the contact form on our website.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.

Disclaimer

solar-webshop.eu does not take responsibility for the accuracy of any information provided or any errors found on this website.
We use our best efforts to provide up-to-date and accurate information, which is why the content of this website is updated on an ongoing basis and is subject to changes.
We will not be liable for any damage or loss directly or indirectly resulting from the use of this website.
The user agrees that no employee of solar-webshop.eu or any other individual or entity involved in the development of this website may be held liable for any damage or loss incurred by any other individual or entity as a result of using this website.

Terms and conditions